For Restaurant and Retail

Download, register and deploy immediately

Protect staff and customers from transmitting disease through contaminated credit cards, payment terminals, dongles, and screens. Achieve mandated social distance to adapt or prepare
for re-opening.

How do I create a Bill?

Easy. just enter the bill amount and enter optional data such as order number, customer name and customer mobile number.
Download the Safe Distance Pay App now from the App Store.
Enter bill details and see status of previous bills
Customers only need to scan the QR code or tap on the link that was sent via text message
Once paid, you and your customer will see a payment confirmation

How exactly can customers pay?
And, can they still add gratuity or split a bill?

Customers pay at a safe distance using their own mobile phones. They  can tip and split a bill just like they expect to when paying for service or at a restaurant. Retail stores can turn off tipping and split.

Customers pay on their device

  • Easily pay with their own phone
  • They either scan the QR code or tap on the link sent via text message
  • No signup, No App and no login needed

Accept credit cards, cleanly and safely

  • Customers safely pay with their mobile phone
  • Accept Apple Pay and Google Pay, even from miles away
  • All major credit cards accepted, with no germs transmitted

Keep your distance when tipping

  • No need to tap on a shared tablet
  • Pre-select a default tip rate
  • Availability to turn off tipping

Splitting made easy

  • Split the bill by any number of customers
  • Customers simply share the payment link
  • Store owners see real-time payment status updates

How exactly can customers pay. And, can they still add gratuity or split a bill?

We made sure that your customers are still able to give a tip or split a bill. If you don't want customers to be able to tip or split, you can of course turn this feature off.

Customers pay on their device

  • Easily pay with their own phone
  • They either scan the QR code or tap on the link sent via text message
  • No signup, No App and no login needed

Accept all major credit cards, and more.

  • customers safely pay with their mobile phone
  • You can now accept Apple Pay and Google Pay, even from miles away
  • Customers enjoy using trusted brands such as Apple and Google.

Keep your distance when tipping

  • No need to tap on a shared tablet
  • Pre-select a default tip rate
  • Availability to turn off tipping

Splitting made easy

  • Split the bill by any number of customers
  • Customers simply share the payment link
  • Store owners see real-time payment status updates

FAQ's

Everything you need to know about Safe Distance Pay

Is it secure and PCI compliant? Yes!

In a word: YES!

In fact, mobile payment with Touchpoint.io Safe Distance Pay is one of the safest, most secure ways guests can pay. With Apple Pay and Google Pay, you know it's secure.

  1. PCI Complaint, of course.
  2. Tokenized Payments - With Apple Pay, only a token is sent, not the actual card number (PAN), so there's no risk of PAN theft.
  3. Mobile payments handled completely by a Tier 1 third-party.
  4. Easy out-of-scope compliance.
  5. Staff and servers never see or touch customer payment cards, thus eliminating any risk of card cloning.
  6. Apple Pay adds biometric verification - either fingerprint or face detection to send the token.

This is the safe, always-encrypted, secure, fast and easy way to pay.

Complete the signup process and you can try Safe Distance Pay live in your store in about 24 hours. It's fast, easy, secure and SAFE!

Can I still use my old POS and Processor? Yes this is an add-on!

Absolutely! You definitely keep using your POS to take orders, and you can even run cards the old way if you want, even after you have Safe Distance Pay in place. Your existing processor can service people who don't have a smartphone or don't prefer to use their smartphone to pay.

Safe Distance Pay is used in addition to your existing equipment and credit card merchant processor. Safe Distance Pay uses mobile processing on your customers' phones, which is similar to a customer having ordered via a delivery service or online ordering (but without the high fees).

If you use any 3rd party delivery services, such as DoorDash, GrubHub or UberEats, those orders are paid online using an external mobile processor.  Safe Distance Pay is similar to 3rd party delivery-- just close out the orders to the additional tender type you have set up.

Complete the signup process for Safe Distance Pay and be live with Apple Pay and Google Pay in about 24 hours.

Do you have an enterprise solution for chains?

We want your brand to have the best experience with this new payment experience and we look forward to partnering!

We have several enterprise options, including consolidated reporting and management, custom data, direct API's, and various POS integration options.

We find the best approach is usually to start with Safe Distance Pay in relevant trial locations to get real life experience with Safe Distance Pay. After this trial, understanding your enterprise needs can be more streamlined and effective.  If you have any questions, please reach out!

The fastest way to Safe Distance Pay is to complete the signup process and be live in about 24 hrs.

How do I close out tickets and tip (restaurants)?

Safe Distance Pay is an an add-on, that works alongside your existing equipment and credit card merchant processor. Safe Distance Pay uses mobile processing on your customers' phones so you have several options for closing the ticket on your POS.

After you ring in the order as usual on the POS, close out the order on the POS as tender type "Safe Distance Pay" or similar.

Options:

  1. Enter the Tip amount in the POS when you close out the order.  This is displayed when you tap on the bill in the Safe Distance Pay App. Or,
  2. Enter the Tip amount in the POS later. All the orders and Tips are displayed in the order history in the Safe Distance Pay App. Or,
  3. If your process doesn't require you enter tips in the POS, you don't need to. All tips are displayed in the order history on the Safe Distance Pay App, and also in the online reporting.

Bonus: because Safe Distance Pay processed the card and tip at the same time, payments do not need to be batched. It was processed in real time.

Or course, if you need to refund a customer, that's easy too from the Safe Distance Pay app or online backoffice tools.

So, is Apple Pay and Google Pay at a Safe Distance sounding better and better? Complete the signup process and be live with Safe Distance Pay in about 24 hrs.

How is reporting handled?

The Safe Distance Pay App displays all the successful payments and gratuities along with optional Order Number, Customer Name and/or Table Number if desired. Remember, because bills are still closed out on your POS to the new Safe Distance Pay tender type, all your backend reporting continues to work just like it does today. You can also configure Safe Distance Pay reports to be emailed to you by shift or daily so you have a crystal clear picture of your business.

Safe Distance Payments are mobile payments that work along side you existing equipment. You can also still process credit cards the old way if you need to, even after you have Safe Distance Pay in place.

Complete the signup process and be live in about 1 business day.

Does it work with my POS? Yes, Guaranteed!

Absolutely! Yes, it works with every POS immediately.

Ring up orders on your existing POS, as usual, and when a customer asks for the bill, just enter the total on the Safe Distance Pay tablet.

A Safe Distance Pay QR code for the bill immediately appears and can be scanned by a customer to pay. Or enter the customer's phone number on the Safe Distance Pay tablet to SMS the pay link to them.

After the bill is paid, it will show appear green on the Safe Distance Pay tablet. It's easy to know when payment is complete, even if the customer aid via the SMS link and is still 15 minutes away! Finally, close out the ticket on your POS to a Safe Distance Pay tender type.

You can track tips in your POS as usual, but you don't have to worry about batching because all bills paid with Safe Distance Pay are settled immediately, with the tip selected by the customer already settled.

In fact, you don't need to use a POS at all! Tally up the bill amount on paper if you want, then enter the total and present Safe Distance Pay to the customer or send them an SMS pay link.

Touchpoint.io's Safe Distance Pay works with your technology and process.

What is everything I need in my store or restaurant?

With Safe Distance Pay from Touchpoint.io it's easy to get Apple Pay and Google Pay in just a day or two after you complete the signup process.

How it works and what you need:

  1. You need Wi-Fi. This is nothing special, just regular WiFi that that you can access. No extra firewalls, or certifications or worries.
  2. Connect your iPad to your Wi-Fi, install our Safe Distance Pay App.
  3. Enter the bill amount, and present to customer or send bill by SMS. That's it!
  4. Customer needs to have data access on their phone to pay. (3G, 4G or Wi-Fi)
  5. After payment is shown on the Safe Distance Pay tablet, close out the bill on your POS, just like you would with a 3rd party delivery service like Doordash, GrubHub or Uber Eats. Payment was settled when the customer paid and the money will be in your account as soon as the next business day.

There is NO ADDITIONAL COST for using multiple tablets and setting up multiple payment stations.

Works with iPhone 6 and Android? Yes!

Yes, Safe Distance Pay lets consumers pay at the table with Apple Pay and Google Pay on many of the most popular phones over the past 5+ years.

iPhone 6 and above Supported

  • iPhone 6 to iPhone 11 - Without app: scan QR using built-in camera app

Samsung and Android with Google Pay Supported

  • Many phones: Scan QR using built-in camera app or 3rd party QR scanner that opens in Chrome

The fastest way to Safe Distance Pay with Apple Pay or Google Pay is to complete the signup process and be live in about a day.